General Terms

Welcome to the terms and conditions for use. These apply to the use of this website and by accessing this website and/or placing an order through the telephone sales department, you agree to be bound by the terms and conditions set out below.The site is owned and operated by Butterfly Furniture (“Butterfly Furniture, we, our, us”).


We aim to constantly improve and develop the Butterfly Furniture website for the benefit of all our customers, to allow this process to take place, we may occasionally; modify or withdraw, temporarily or permanently, this website (or any part of it) following such change will demonstrate your acceptance of such change. If Butterfly furniture is informed of any inaccuracies in the material on the site we will attempt to correct them as soon as we reasonably can.

Your use of this Website

Misuse of this website is prohibited. You must not use this site for any purpose that could damage the name of Butterfly Furniture or any goodwill attached to the same. You must not use the website for illegal, criminal or fraudulent activity (including breaches of copyright, trademarks, patents and/ or privacy) or in any manner which could cause harm or distress to any third party. Breaching this provision would constitute a criminal offence and any such breach will be reported to the relevant law enforcement authorities. Fraudulent use of credit cards will also be reported to the relevant authorities. is not responsible for any damage caused by the misuse of this website or from any information contained herein.

Accuracy of Content

Butterfly Furniture has taken every care in the preparation of this website, in particular to ensure that prices are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices advertised on this website. All prices are displayed inclusive of VAT. We make every effort to display the colour of the furniture as accurately as possible. But as colour representation depends on your computers monitor, we cannot guarantee that your monitors display of the colour is accurate to the actual product.


Once you have finished shopping, all the items you wish to purchase are added to your basket, and your next step will be to process the order and make payment. To do this you must follow the steps of the order process including filling out and verifying the information requested in each step. The order process allows you to check and amend any errors before submitting your order to us. If you are a registered user, a record of all the orders placed by you is available in the “My Account” area.

Payment can be made by all major credit and debit cards. To minimise the possibility ofunauthorised access, your credit card details will be encrypted. Our bank will automatically debit your account for the value of your order when the order has been placed. To minimise the possibility of unauthorised access, your credit card details will be encrypted. Once we receive your order, we will request a pre-authorisation on your card to ensure there are sufficient funds available to complete the transaction. By clicking “Authorise payment” you are confirming that the credit card is yours. Credit cards are subject to validation checks and authorisation by your card issuer but if your card issuer fails to authorise payment to us, we will not be liable for any delay or non-delivery and may not be able to form a Contract with you.

The safety of your information is extremely important to us. Our site is SSL protected meaning your transaction with us is secure. In addition, our payment processor encrypts all credit & debit card numbers. We may verify your card details – on occasion we may ask you to complete our Credit Card Confirmation form and in addition, we may ask you to send us a picture of the front and back of the card (with the middle numbers blanked out). This is sole to prevent fraud however if you are asked to provide this information and subsequently do not, we reserve the right to cancel your order and refund your card in full. You can then pay for the order via bank transfer.


You may cancel* your contract with us for the goods you order at any time up to the end of the fifth working day from the date you place your order, providing your goods have not already been
despatched. To cancel your order you must notify us by e-mail to quoting your name and order reference. If the goods have been despatched then please follow our
returns policy as detailed below.

If you have received the goods after you cancel your order then you must send the goods back without unpacking them to us at your own cost and risk. Once you have notified us that you are
cancelling your contract, any sum debited from your credit card will be re-credited, less the delivery costs, to your account as soon as possible provided that the goods in question are returned by you
and received by us in the condition they were in when sent to you.

We reserve the right to cancel the contract between us if:
• We have insufficient stock to deliver the goods you have ordered
• We do not deliver to your area
• One or more of the goods you ordered was listed at an incorrect price due to a
typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by e-mail and will re-credit to your accountany sum deducted by us from your credit card as soon as possible but in any event within30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered. *Please note that this does not apply to non-standard, customised, bespoke, made-to-order, madeto-measure
or special order products.


The store is not a producer of goods. All goods available in the store are covered by the manufacturer’s warranty. The manufacturer is liable under the guarantee of goods sold for the warranty period specified in the warranty card.

Privacy Policy

All information you give us is kept completely confidential and we will never pass your informationonto any other companies for marketing purposes. When making an order we will require your name, address and contact details and this information will only be used for the purposes of processing your order and managing your account with us. Information we collect about you will not be disclosed to any third party without your prior consent or the requestor’s demonstrated legal authority to receive it. If at any time you would like to know what information we possess about
you, please contact us.

In disclosing your personal details through this website, you consent to the collection, storage and processing of your personal information in the manner described above. In the unlikely event of  any changes to be made to this policy, you will be notified and given the opportunity to amend your account accordingly.